Privacy Policy
Introduction
TriStar Realty, LLC ("TriStar Realty," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, inquire about rental properties, schedule showings, submit applications, or communicate with us by phone, email, text message, or other means.
This Privacy Policy applies to information collected through our website at https://www.tristarrealty.com and through related online and offline communications connected to our property management services. Our services are offered in Northern Colorado. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Updates
This Privacy Policy applies to personal information processed by TriStar Realty, LLC through our website, contact forms, rental applications, showing requests, tenant and owner portals, SMS communications, email communications, and related service interactions. We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and revise the "Last Updated" date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
2. Personal Information We Collect
A. Information You Provide Directly. We may collect information you provide when you contact us through a website form, request a rental quote, schedule a property showing, submit a rental application, call, email, or text us, or sign up to receive appointment reminders or SMS messages. This may include your name, phone number, mobile number, email address, current and prior addresses, employment information, income details, rental history, and messages you send us.
B. Application and Tenant Information. If you submit a rental application, we may collect additional information including Social Security number, government-issued ID, credit history, background check information, references, and financial information. This information is collected through our RentManager tenant portal and processed in accordance with applicable fair housing and consumer protection laws.
C. Communications. We may keep records of communications including emails, form submissions, text messages, call logs, and maintenance request history.
D. Information Collected Automatically. When you visit our website, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring website, and pages visited.
E. Cookies and Analytics. Our website may use cookies and analytics tools (including Google Analytics) to improve site performance, understand website traffic, and support security. You may adjust browser settings to limit cookies.
F. SMS and Mobile Information. If you opt in to receive text messages from us, we may collect your mobile phone number, consent status, and message history. Mobile opt-in data and consent will not be sold or shared with third parties for their own marketing purposes.
3. How We Use Your Information
We use the information we collect to: respond to rental inquiries and schedule property showings; process rental applications and screen prospective tenants; manage active leases and owner relationships; coordinate maintenance requests and vendor services; send rent payment reminders, lease renewal notices, and maintenance updates; send SMS appointment confirmations, reminders, and service notifications (where you have opted in); prepare monthly owner statements, year-end tax documents, and financial reports; comply with Colorado landlord-tenant law and fair housing requirements; and improve our website and services.
4. How We Share Your Information
We may share your information with: property owners (for tenant applicants and current tenants, to the extent required by our management agreements); vendors and maintenance contractors (to coordinate repairs at your property); our RentManager portal provider and other technology vendors who help us operate our business; credit reporting agencies, background check providers, and screening services as part of the application process; and law enforcement or courts when required by law or to protect our rights. We do not sell personal information to third parties.
5. Your Privacy Choices
You may opt out of marketing emails using the unsubscribe link in any email we send. You may opt out of SMS messages at any time by replying STOP. You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and our legal obligations as a property management company (including records retention requirements).
6. Security
We take reasonable administrative, technical, and physical safeguards to protect personal information, including encryption of sensitive data and access controls for tenant and owner portal information. However, no electronic storage system can be guaranteed to be completely secure.
7. Retention
We retain personal information for as long as reasonably necessary to manage active tenancies, comply with Colorado landlord-tenant law (which requires certain records be kept for defined periods), resolve disputes, and support business operations. Application records for applicants who are not selected are retained for a minimum period required by fair housing regulations.
8. Children
Our website and services are directed to adults (18 and older). We do not knowingly collect personal information from children under 13.
9. Mobile Messaging
If you opt in to receive text messages from TriStar Realty, we may send showing confirmations, application status updates, maintenance request updates, rent payment reminders, lease renewal reminders, and other service communications. Consent is not required as a condition of applying for or leasing a property. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. We do not sell or share mobile opt-in information with third parties for their own marketing purposes.
10. Contact Us
TriStar Realty, LLC
1107 9th Street
Greeley, CO 80631
Phone: 970-302-9006
Email: support@tristarrealty.com